Shipping and Returns

Before confirming the purchase, the Customer will be shown the unit cost of each selected product, the taxable amount, the VAT amount, the shipping costs and the total cost.

By confirming the purchase, the Customer will be able to print the details of his order and will automatically receive by e-mail a summary of the registered order.
The validation of the order is only understood when Ferramenta Russo di Russo Sabino confirms the shipment of the goods. The advance payment of a delivery does not constitute a confirmation of acceptance of the order, it can be refused by the house and refunded minus the costs of return bank transactions.

Please note that the goods ordered are subject to the will of the customer. Under no circumstances can the goods be refused, under penalty of being charged with the costs of return. Ferramenta Russo di Russo Sabino will take legal action against the customer if he does not reimburse the shipping costs within 15 days (notified by e-mail). The order on the Internet is recognised as a normal commercial contract concluded by the buyer in his own hand.

RETURN CONDITIONS

Return Right

The Customer, if he/she is a “Consumer” as defined in point 1 and in accordance with Legislative Decree no. 185 of 22 May 1999, may exercise his/her right to return from the contract within 10 working days of receipt of the goods, by returning the purchased goods, IN THEIR OWN PACKAGING, together with the original documentation relating to the goods and the tax documents received with the goods, AT THE CUSTOMER’S COST. Shipping costs are NOT REFUNDABLE.

To exercise the return right, the customer must contact Ferramenta Russo di Russo Sabino by telephone or by filling in the online form, stating that he/she wishes to exercise the return right, indicating the number of the document received with the goods or the order number. Upon receipt of the communication, we will proceed to facilitate the collection, indicating the address to which the customer must return the product. Once the product has been received by Ferramenta Russo di Russo Sabino and its condition has been checked, we will proceed to refund the amount by bank transfer to the C.C. indicated by the customer.

For further details on the return right, please refer to Legislative Decree No. 185 of 22 May 1999.